Services detail
Managed SaaS Continuity Escrow
Managed SaaS Continuity ensures your critical SaaS application can continue operating following supplier failure or another agreed trigger event, without placing the recovery burden on your internal teams.
The Escrow Company deploys and actively manages the service, including the essential core features and components of your system, on your behalf for the agreed period, helping maintain business operations while giving your organisation valuable time to implement a longer-term transition or exit strategy.
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Managed Continuity
Why Managed SaaS Continuity Escrow?
Managed Recovery
The Escrow Company handles deployment and post-release operation on the beneficiary’s behalf.
Faster Recovery
Regular end-to-end deployment testing helps ensure the service can be restored quickly, with recovery options aligned to your required service level.
Reduced Demands on Internal Teams
Minimise the cloud expertise, deployment knowledge and operational resources your organisation would otherwise need to recover and run the service independently.
Tested and Ready for Recovery
Regular verification, knowledge-transfer workshops and beneficiary testing provide assurance that the deposited materials remain complete, functional and deployable.
Continuity While You Plan Your Next Move
Maintain access to critical services following supplier failure, giving your organisation time to implement a considered long-term transition or exit strategy.
Ongoing Operational Management
Once deployed, the recovered environment can be actively managed by The Escrow Company for an agreed period, including monitoring, incident response, backups, security, access and capacity management.
Managed Continuity
How Managed Saas Continuity Works
Prepare and Deposit
Securely deposit the source code, deployment scripts, containers, system images, databases, documentation and other materials required to recover the application. Wherever possible, deposits are automated to ensure the latest materials remain protected and up to date.
Test and Verify
Through regular knowledge-transfer and verification exercises, including our SaaS Release Verification service, The Escrow Company independently recreates the application in an escrow environment and confirms that the necessary materials are complete and deployable. The beneficiary is then given access to test the recovered application, providing practical assurance that the continuity plan works.
Deploy and Manage
Following an agreed trigger event and release, The Escrow Company deploys the application in a new cloud environment, or can assume management of the existing production environment where access credentials are protected. We then operate the recovered service for the agreed transition period, helping maintain continuity until it can be transferred to the beneficiary or a longer-term strategy is implemented.
Service Levels Tailored To Your Budget and Operational Needs
Every SaaS application has a different level of criticality, and every organisation has different recovery priorities. Our range of support levels allows you to choose the recovery speed, managed-service duration and operational support that best reflect your risk profile.
Following an agreed trigger event, The Escrow Company deploys and manages the recovered service on your behalf, helping maintain availability while your organisation implements a longer-term transition or exit strategy. From standard recovery support to rapid deployment and extended management, each level provides a clear path from supplier failure to operational continuity.
Standard
Essential managed recovery support for organisations with straightforward continuity requirements.
- 30-day managed-service period
- Five-business-day recovery target
- Annual SaaS release verification
- Quarterly knowledge-transfer workshops
- Weekday support
- Next-working-day remediation target
Advanced
Faster recovery and extended management for critical services requiring greater operational assurance.
- 90-day managed-service period
- Two-day expedited recovery target
- Biannual SaaS release verification
- Quarterly knowledge-transfer workshops
- Weekday support
- Same-working-day remediation target
Premium
Our highest level of managed continuity service, combining rapid recovery with extended, comprehensive support.
- 180-day managed-service period
- Eight-hour hot recovery target
- Biannual SaaS release verification
- Quarterly knowledge-transfer workshops
- Weekday support with optional 24/7 coverage
- Eight-hour remediation target
- The broadest operational-management coverage
Managed Continuity
Practical support throughout the transition
Redeploying the application is only the beginning. Throughout the agreed transition period, The Escrow Company actively manages the recovered environment to help maintain its availability, security and performance. From monitoring and incident response to backups, access management and operational documentation, our specialists handle the day-to-day demands of the service, allowing your teams to remain focused on the business while preparing for a structured long-term transition.
Service Monitoring
Health, availability, logs and alerts across deployed components
Incident Management
Notification, escalation, root-cause analysis and remediation.
Infrastructure Operations
Capacity, backups, DNS, interfaces and environment changes
Security Management
Vulnerability scanning, certificates, firewall changes and applicable anti-malware controls.
Access and Documentation
Identity, access, DNS records and current environment documentation.
Handover Workshop and Transition
Handover workshop and system migration to the beneficiary at the end of the agreed service duration.
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- Specialists in risk mitigation for cloud hosted applications
- Global footprint with offices in London, UK, Atlanta, USA, & Sydney, Australia