Effective date: 1 September 2022

We at The Escrow Company (Escrow London Limited trading as The Escrow Company (UK) and Escrow London North America Inc operating as independent legal entities) referred to as “the Escrow Company”, “us”, “we”, or “our”) operates the https://www.escrowcompany.co website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

The following principles underpin our approach to respecting your privacy:

  • We value the trust that you place in us by giving us your personal information.
  • We will always use your personal information in a way that is fair and worthy of that trust.
  • We will provide clear information about how we use your personal information.
  • We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
  • We will take all reasonable steps to protect your information from misuse and keep it secure.
  • We will comply with all applicable data protection laws and regulations and we will co-operate with data protection authorities in the UK.

Personal data collected

  • First name and last name
  • Work title and company name
  • Work email address
  • Phone number
  • Company address (State/Country, ZIP/Postal code, City)
  • Usage Data

Purposes and Legal Grounds:

  • The Escrow Company processes your personal information as necessary to perform our contract obligations with you for the service.
  • The Escrow Company also processes your email address for the purpose of sending you important information about your services, or material changes to this Privacy Policy. The legal ground for processing your details for this purpose is contract.
  • The Escrow Company also processes your email address to associate it with your The Escrow Company account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
  • Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests. Any such use shall be in accordance with the The Escrow Company Privacy Principles set out above.
  • We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. The legal ground for this processing is your consent.

Retention of data

The Escrow Company will retain your Personal Data for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Escrow Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for 18 months, except when we are legally obligated to retain this data for longer time periods.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Subject to applicable data protection law we may share your personal data with:

  • Sub-contractors and other persons who help us provide our products and services
  • Our legal and other professional advisors, including our auditors
  • Fraud prevention agencies, credit reference agencies, and debt collection agencies
  • Courts, to comply with legal requirements, and for the administration of justice
  • In an emergency or to otherwise protect your vital interests
  • Anyone else where we have your consent or as required by law

The Escrow Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

“Do Not Track” signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

Your data protection rights under General Data Protection Regulation (GDPR) and the UK Data Protection Act (2018)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights. The Escrow Company aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the following data protection rights:

  • The right to be informed, access or to erasure the information we have on you. You can access or request deletion of your Personal Data, please contact us to assist you.
  • The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to restrict processing.You have the right to request that we restrict the processing of your personal information.
  • The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
Under the Privacy and Electronic Communications Regulations (PECR), which sit alongside the Data Protection act, the following rights are available for you:
  • The right to withdraw consent.You also have the right to withdraw your consent at any time where The Escrow Company relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Cookies

We may use third-party Service Providers to monitor and analyse the use of our Service.

Analytics and advertising

We may use third-party Service Providers to analyse our web traffic and show advertisements to you to help support and maintain our Service.

Google Analytics and Tag manager

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Lucky Orange

Their privacy policy can be viewed at ttps://www.luckyorange.com/legal/privacy

Google AdWords, AdSense & DoubleClick

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

Facebook
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/policy
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Other systems

Payments

Stripe privacy policy can be viewed at https://stripe.com/en-gb/privacy

Chat

Jivo chat privacy policy can be viewed at https://www.jivochat.com/files/privacy_policy.pdf

CRM

Freshworks privacy policy can be viewed at  https://www.freshworks.com/privacy/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@escrowcompany.co
By visiting this page on our website: https://www.escrowcompany.co/contact-us/

Escrow London North America Inc
By phone number: +1-855-944-0651
By mail: 1050 Crown Pointe Parkway, Suite 500, Atlanta, Ga. 30338, United States of America

Escrow London Limited Trading as The Escrow Company (UK)
By phone number: +44-20-3862-0380

By mail: 5th Floor,  100 High Street, Southgate, London, N14 6BN, United Kingdom

Our ICO registation number is ZA916691

Complaints

  • If you have a complaint in relation to this policy, please contact us by emailing hello@escrowcompany.co and we will do our utmost to resolve the matter.You have the right to lodge a complaint with:
    • Name: The Information Commissioners Office
    • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    • Tel: 01625 545 745
    • Email: team@ico.org.uk