Why consider software or SaaS escrow
Ever been asked, "what happens if your company is no longer around?"
Our software escrow solutions protect your intellectual property while providing clients, partners and investors with assurance that critical software assets can be accessed under clearly defined and pre-agreed release conditions.
Vendor Benefits
When to consider software escrow?
Unlock larger deals and new markets
Enterprise and institutional organisations often require software escrow agreements as part of their procurement and supplier risk management policies to assist with long-term service availability, allowing them to adopt technology with confidence. Ensuring systems will be available regardless of supply chain challenges, potentially unlocks partnership opportunities with innovative software companies.
Streamline governance and compliance reviews
Public sector, regulated industries and enterprise companies have strict internal and external governance requirements for business continuity and disaster recovery. Software escrow helps vendors address common business continuity concerns by providing a trusted and widely adopted continuity arrangement, making it easier to pass supplier assessments, onboard new customers and retain existing clients.
Enhance customer satisfaction and retention
Clients who feel secure in their vendor relationships are more likely to remain loyal, expand their usage over time and recommend a supplier to others. Software escrow provides assurances, that the software will be available for them to use and reduces the risk of business disruption in the event of supplier failure.
Facilitate smoother and faster sales cycles
By addressing risk and compliance concerns upfront, software escrow can accelerate sales processes. Spend less time negotiating alternative or imaginative contingency plans within contracts, and easily satisfy due diligence requirements around operational resilience.
Protects all parties’ interests
Software escrow is a widely used legal agreement. The service safeguards the vendor’s intellectual property rights by ensuring that source code and proprietary information are only released under mutually agreed conditions, maintaining confidentiality and control.
Show professionalism and commitment
Software escrow demonstarates a willingness to address client concerns proactively, which can be a decisive factor for clients evaluating multiple vendors and fosters long-term partnerships.
Trusted by 1000'S of software developers and industry leaders alike
Process & Onboarding
How to setup software escrow?
Our team of software escrow specialists, cloud architects, and technical consultants ensure a seamless initial setup and onboarding process. We emphasise transparency and simplicity in our approach. The setup of the software escrow service, includes the creation of a custom agreement, legal amendment reviews, and full technical support to synchronise all deposit materials.
To ensure the smooth operation of the service, a customer success manager serves as your primary point of contact, overseeing deposit collection and testing, while our technical team is available to address any challenges or queries. Where feasible, we streamline the process through automated code deposits directly from Git repositories or via cloud native tooling.
Additionally, once your agreement is finalised, all parties can opt into our Escrow Hub Dashboard. The Hub provides access to agreement details, the date of the most recent deposit, and downloadable verification and validation reports, ensuring visibility and ease of use.
Identify the Right Software Escrow Solution
Understand needs for business continuity, risk management and what materials would be required for escrow purposes. Speak with our team and identify which software or SaaS escrow option meets the beneficiaries’ requirements aligned with your technology solution.
Agree the Software Escrow Terms
All parties review and agree on the associated T&Cs.
Deposit & Verify Your Escrow Materials
Deposit and verify the materials. Future deposit updates required as the software gets updated. We have automated deposit options to meet this obligation with ease.
Protect Your Software in Escrow
Materials held in trust ready for an escrow event.
Escrow Release & Dispute Resolution
If a release event is claimed, The Escrow Company follows the release procedure defined within the agreement, validating the request and, where necessary, managing a structured dispute resolution process including the opportunity to provide contrary instruction before any materials are released. Once the agreed release conditions have been satisfied, the verified escrow materials are released to the beneficiary in accordance with the agreement.
Testimonials/case studies
Customer Success Stories
Discover what our clients have to say about their experience partnering with The Escrow Company.
Choosing a Software Escrow Provider You Can Trust
Selecting the right Software Escrow provider is about more than meeting a contractual requirement. The provider you choose becomes part of your customer proposition, helping to build trust during procurement, accelerate contract negotiations and provide assurance that your organisation is committed to long-term continuity. Look for a provider with proven technical expertise, flexible Software and SaaS Escrow solutions, independent verification services, automated deposit technology, recognised information security standards such as ISO 27001 and ISO 27017, and experience supporting modern cloud-hosted applications. It is also worth considering the provider’s professional indemnity and liability cover, ensuring they have the financial protection to support business-critical agreements. The Escrow Company combines all of these capabilities with one of the highest levels of included escrow liability cover in the market, giving software vendors confidence that they are partnering with a provider that enhances customer trust while delivering a dependable continuity service.
FAQs
Explore our frequently asked questions to find answers tailored for software vendors and developers.
How to get started?
Getting started is easy! Simply contact us for a call. Our team is here to assist you at every step.
What support is available?
We offer guidance through various channels including live chat, email, calls and a dedicated support team for customers. We’re committed to ensuring your success. Don’t hesitate to reach out for assistance.
What fees are involved?
Our pricing structure is transparent with no hidden fees. You can choose from various plans based on your needs and either party can pay our invoices. Review our pricing page for further information.
How to deposit materials?
We have multiple deposit options available with either a push via SFTP or pull deposit process via GIT for code deposits as well as other options for data or other components. Process can be automated for a simple setup and maintenance. We provide step-by-step guides to help you through the setup and our technical team is available for any queries.
What input is required from us?
We aim to make your life as simple and easy as possible. We will require a deposit of necessary components such as source code and supporting documentation either with automated deposit sync, or periodic push. Where testing is required we will need demonstrations of build or deployment processes to validate the deposits and information.
For any additional questions, please refer to our knowledge base or contact our team. We are here to help you succeed. Your success is our priority.
Get a Quote
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- Contact us today to get a free quote from a software escrow expert
- Specialists in risk mitigation for cloud hosted applications
- Global footprint with offices in London, UK, Atlanta, USA, & Sydney, Australia